Leadership communication and lead difficult conversations
Who should do this training?
Supervisors and team leaders who are required to communicate effectively in their role. This course contains 3 units from the BSB40520 Certificate IV in Leadership and Management (formerly Certificate IV in Frontline Management).
How long does the course go for?
The workshop duration is 4 days.
What is the cost?
$995 per person.
The price is for our public workshops in our Perth office. Special rates can be negotiated for programs conducted by Training Services Australia on behalf of our clients, exclusively for their personnel.
Where are the training locations?
Our public workshops are located in Perth at our training centre.
We also offer in-house client specific training internationally, throughout regional Australia, and in all Australian capital cities, including Darwin, Adelaide, Sydney, Melbourne, Brisbane and Canberra.
When is the course available?
Public course dates are listed below. Please click on the date to enrol. In-house private training can be arranged at a time and date suitable to your business.
Are there any course pre-requisites?
No qualifications are necessary to participate in this workshop. However, a relatively high level of reading and writing ability is required, as well as reasonable computer skills and good oral communication skills. To complete the assessment component of this course, you will need to be working in an organisation in which you can perform team leadership and supervision activities, including communicating effectively with different people using a range of communication methods.
Which unit(s) are covered?
What topics are included?
- Communication skills for team leaders
- Planning to communicate
- Communicating workplace information and instructions
- Communicating effectively in meetings
- Communicating effectively in writing
- Facilitating respectful interaction
- Negotiating and resolving communication challenges
- Legislative and organisational communication requirements
- Leading difficult conversations – Introductory concepts
- Planning and preparing for a difficult conversation
- Facilitating a difficult conversation
- Facilitating a difficult conversation
- Following up and reviewing a difficult conversation
- Simulation of a difficult conversation
Is there any pre-course work?
Before attending the workshop, participants are encouraged to access and review their organisation’s workplace communication policies and procedures, and any policies and procedures that may be relevant to leading difficult conversations, including their organisation’s code of conduct. Participants are also encouraged to reflect on the types of difficult conversations they are required to lead in the workplace and why they consider these conversations to be difficult.
What about homework and assessment requirements?
Participants may be required to complete some homework after each day of the course in preparation for the following day. In particular, they may need to finish preparing and practise for their simulated difficult conversation (to be conducted on Day 4)
The assessment for this course consists of:
– Questions designed to test learners’ knowledge of key concepts presented during the course
– Observation by an assessor while leading a simulated difficult conversation
– Planning and review documentation relating to simulated difficult conversation
– A post-course assignment, including:
- Structured tasks / activities to provide evidence of the workplace application of communicating as a leader
- Preparation, delivery and review of a difficult conversation in the workplace
- Third party reports from a supervisor confirming practical application of competencies in the workplace
Is there any more information?
Yes! Click here for a detailed course outline. Please also review our learner agreement prior to enrolment which contains important information about your rights and obligations as well as support services. Additionally you can email us here or call us on 08 9422 6444.