Planning, Organising and Risk Management

Training Services Australia

Operational plans, continuous improvement and presentation skills

Who should do this training?operational planning and client service

Supervisors and team leaders who are required to manage the day-to-day operations of a team to achieve operational goals, lead and support their team to engage in continuous improvement activities, and make oral presentations as part of their role.

This module contains 3 units from the BSB40520 Certificate IV in Leadership and Management (previously Frontline Management)

How long does the course go for?

The workshop duration is 4 days.

What is the cost?

$995 per person.
The price is for our public workshops in our Perth office. Special rates can be negotiated for programs conducted by Training Services Australia on behalf of our clients, exclusively for their personnel.

Where are the training locations?

Our public workshops are located in Perth at our training centre.
We can also offer in-house client specific training internationally, throughout regional Australia, and in all Australian capital cities, including Darwin, Adelaide, Sydney, Melbourne, Brisbane and Canberra.

When is the course available?

Public course dates are listed below. Please click on the date to enrol. In-house private training can be arranged at a time and date suitable to your business.

Are there any course pre-requisites?

No qualifications are necessary to participate in this workshop. However, a relatively high level of reading and writing ability is required, as well as reasonable numeracy skills, and good oral communication and computer skills. To complete the assessment component of this course, you will need to be working in an organisation where you are able to make oral presentations to others, and perform leadership and supervision activities, including coordinating the operations of a team, and leading the team in continuous improvement activities.

Which unit(s) are covered?

BSBOPS402 – Coordinate business operational plans
BSBSTR402 – Implement continuous improvement
BSBCMM411 – Make presentations

What topics are included?

Day 1

  • Introduction to operational planning
  • Resource planning and acquisition
  • Recruiting and inducting employees
  • Monitoring operational performance and reviewing operations

Day 2

  • Continuous improvement concepts
  • Identifying improvement opportunities
  • Planning to improve systems and processes
  • Implementing and reviewing improvements

Day 3

  • Introductory presentation concepts
  • Planning a presentation
  • Structuring a presentation
  • Presentation aids and materials

Day 4

  • Communication skills
  • Delivering the presentations
  • Reviewing and evaluating presentations
  • On-course presentation

Is there any pre-course work?

Learners are encouraged to source the following information from their organisation before attending the workshop:

  • The key performance indicators (KPIs) for their team
  • Their organisation’s purchasing policy and procedures
  • Their organisation’s induction procedure
  • Their organisation’s continuous improvement policy and procedures

Participants are also encouraged to think about a topic for a 10-minute presentation which they will make during the course. It is recommended that participants bring any equipment / resources that they will need for the presentation.

What about homework and assessment requirements?

Learners may be required to complete some work at home after each day of the course, in preparation for the following day. Participants will be assessed delivering their presentation to a group of fellow participants on the final day of the course.  Time will be provided on the course for participants to plan and organise their presentation, however participants will need to also spend some time preparing and rehearsing their presentation for homework.

The assessment for this course consists of:

– Assessment questions to be completed on-course

– Delivery of on-course presentation

– Presentation documentation completed on-course

– Post-course assignment including:

  • Structured tasks / activities to provide evidence of the coordination of operational plans for the team, the implementation of continuous improvement activities for the team, and the preparation, delivery and review of a presentation in the workplace.
  • Answers to questions about practical application of key components of the course
  • Third party reports from supervisor confirming practical application of competencies in the workplace

Is there any more information?

Yes! Click here for a detailed course outline. Please also review our learner agreement prior to enrolment which contains important information about your rights and obligations as well as support services. Additionally you can email us here or call us on 08 9422 6444.