Training Services Australia

Workplace Information and Continuous Improvement

workplace informationWho should do this training?

Supervisors, Team Leaders and Frontline managers who are required to manage information, write simple documents, and lead teams to implement the organisation’s continuous improvement systems and processes.  This course contains 3 units from the Certificate IV in Frontline Management

How long does the course go for?

The workshop duration is 3 days.

What is the cost?

$695 per person.
The price is for our public workshops in our Perth office. Special rates can be negotiated for programs conducted by Training Services Australia on behalf of our clients, exclusively for their personnel.

Where are the training locations?

Our public workshops are located in Perth at our training centre.
We can also offer in-house client specific training overseas, throughout regional Australia as well as all capital cities including Darwin, Adelaide, Sydney, Melbourne, Brisbane and Canberra.

When is the course available?

Public course dates are listed below. Please click on the date to enrol. In-house private training can be arranged at a time and date suitable to your business.

Are there any course pre-requisites?

No qualifications are necessary to participate in this workshop. However, a reasonable level of reading and writing ability is required, as well as basic computer skills. To complete the assessment component of this course, you will need to be working in an organisation where you have responsibility for leading a team, working with the organisation’s information systems, and implementing continuous improvement processes and activities.

Which unit(s) are covered?

BSBINM401A – Implement workplace information system
BSBMGT403A – Implement continuous improvement
BSBWRT301A – Write simple documents

What topics and activities are included?

Day 1

  • Workplace information
  • Tools and techniques for managing information
  • Using and improving workplace information systems

Day 2

  • Continuous improvement concepts
  • Establishing an environment for continuous improvement
  • Identifying improvement opportunities
  • Planning, implementing and reviewing improvements

Day 3

  • Planning, implementing and reviewing improvements (continued from Day 2)
  • Planning to write a document
  • Written communication approaches
  • Suggestions for writing well

Is there any pre-course work?

Learners are encouraged to prepare for the course by reflecting on the following questions which will be discussed during the course:

  • What are the main types of information that you work with on a day-to-day basis?
  • What tools and techniques do you use to analyse and report information?
  • What information systems does your organisation have in place and how are you expected to use them?
  • What technology do you use for managing information (spread sheets, databases, project management software, etc)?
  • What are your organisation’s requirements for file storage, document control and privacy of information?
  • What quality framework / quality standards does your organisation use?
  • How are you expected to contribute to continuous improvement in your organisation?
  • What continuous improvement policies, procedures and forms does your organisation have?
  • What types of documents are you expected to write as part of your work role?
  • Does your organisation have a style guide or particular templates that need to be used for preparing different types of documents?

What about homework and assessment requirements?

Learners may be required to complete some work at home after each day of the course, in preparation for the following day.
Completion of on-course assessment activities designed to test learners’ underpinning knowledge of workplace information systems, continuous improvement, and writing business documents.
Post-course assignment, including:

  • Structured tasks / activities to provide evidence of the application of implementing workplace information systems, writing simple documents and implementing continuous improvement in the workplace
  • Answers to questions about practical application of key components of the course (may be presented in writing or via an interview with a TSA assessor)
  • Third party report from supervisor confirming practical application of competencies in the workplace

Is there any more information?

Yes! Click here for more detailed course information including Language Literacy and Numeracy requirements, RPL and other general advice. Please also review our learner agreement prior to enrolment which contains important information about your rights and obligations as well as support services. Additionally you can email us here or call us on 08 9422 6444.