Certificate IV in Frontline Management (BSB40807)
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Course duration |
12-days total duration spread over four separate modules.
The entire program is typically completed over a period of 9 to 12 months.
|
Course components |
# |
MODULE NAME |
DURATION |
COST |
1 |
Leadership |
4-days |
$900 |
2 |
Operational planning and client service |
3-days |
$675 |
3 |
Continuous improvement |
3-days |
$675 |
4 |
Safety |
2-days |
$500 |
|
TOTAL |
12-days |
$2,750 |
|
Delivery method |
Face-to-face, off-the-job facilitated learning, reinforced by a practical, work-based assignment completed after each workshop. |
Total cost |
Public workshops
Training Services Australia intends to offer public workshops for the Certificate IV in Frontline Management from the beginning of 2009. These will be held at our training centre in Perth, Western Australia. If you would like to register your interest, please click here.
The proposed fee for undertaking the Certificate IV in Frontline Management via public workshops is $2,750 per person. This includes:
- 12-days face-to-face training delivery at TSA
- All meals (morning tea, afternoon tea, lunch) during course
- Comprehensive learner guides and assessments for each module
- Up to 8-hours assessment time / coaching support per learner
- Online access to all assessment materials
Note: Fees are charged on a module-by-module basis In-house workshops
Training Services Australia generally charges a daily rate for in-house workshops. These workshops are tailored to meet specific client needs and the fee is determined in the light of the agreed service requirements. Please contact Training Services Australia for a quotation. |
Who should attend? |
The Certificate IV in Frontline Management is pitched at those with formal management responsibility (usually at the first tier of management). They may have existing qualifications and technical skills, but require skills or recognition in supervisory functions. They typically report to a manager.
At this level, frontline managers provide leadership and guidance to others and take responsibility for effective functioning and performance of the team and its work outcomes.
Job titles relevant to this qualification include coordinator, supervisor and team leader. |
Pre-requisites |
No qualifications or previous experience are necessary to participate in this program. However, a reasonable level of reading and writing ability is required, as well as basic computer skills (consistent with the typical job role requirements of modern frontline managers). |
Access to a practice environment |
Candidates undertaking the Certificate IV in Frontline Management are expected to have access to a work environment in which they are able to practice and apply their frontline management skills. This includes leading others and taking responsibility for the functioning, performance and work outcomes of a team.
Participants would also benefit from access to a person in the workplace who is able to support and mentor them as they progress through the program. |
Qualification Packaging Rules
To obtain the Certificate IV in Frontline Management, participants must complete 10 units made up of:
- 4 core units
- 3 elective units from the list provided
- 3 elective units from the list provided or elsewhere
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Units selected for delivery Training Services Australia has selected the following units for delivery as part of its Public Program.
MODULE 1 LEADERSHIP 4-DAY WORKSHOP |
1
2
3
|
BSBMGT401A Show leadership in the workplace
BSBWOR402A Promote team effectiveness
BSBWOR401A Establish effective workplace relationships
|
Core unit
Core unit
Elective unit
|
MODULE 2 OPERATIONAL PLANNING AND CLIENT SERVICE 3-DAY WORKSHOP |
4
5
6
|
BSBMGT402A Implement operational plan
BSBCUS402A Address customer needs
BSBADM409A Coordinate business resources
|
Core unit
Elective unit
Elective unit
|
MODULE 3 CONTINUOUS IMPROVEMENT 3-DAY WORKSHOP |
7
8
9
|
BSBMGT403A Implement continuous improvement
BSBCMM401A Make a presentation
BSBADM405B Organise meetings
|
Elective unit
Elective unit
Imported elective unit
|
MODULE 4 SAFETY 2-DAY WORKSHOP |
10 |
BSBOHS407A Monitor a safe workplace |
Core unit |
For in-house' delivery to a specific client, the elective units in Module 2 and / or Module 3 could be modified. |
Assessment methods
Candidates are required to complete a set of assessment tasks for each module they undertake. Satisfactory completion of all assessment tasks is required before a credential can be awarded. Examples of the evidence typically requested from candidates as part of their assessment tasks include:
- Review of work products produced by the candidate (e.g., plans, checklists, surveys, reports, etc)
- Descriptions of how the candidate has responded to various scenarios in the workplace
- Answers to questions
- Third party reports from candidates' supervisors
- Analysis and review tasks relating to the candidate's own workplace
- Case studies
Credential issued
Participants successfully completing all requirements for a full credential will be issued with a nationally recognised qualification - Certificate IV in Frontline Management.
Participants completing one or more units of competency, but who are unable or not wishing to complete a full credential, will be issued with a nationally recognised statement of attainment for the unit(s) they successfully complete (e.g. BSBOHS407A Monitor a safe workplace).
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is available for the following fees:
(A) $165 application fee. This includes the initial review of your application by a qualified assessor, and a one hour meeting with a qualified assessor. The application fee must be paid prior to the first meeting and is non-refundable.
Plus
(B) $110 per hour. This hourly rate includes:
- (additional) time spent meeting with the assessor
- time spent by the assessor reviewing evidence you are asked to provide
- time spent by the assessor attending / observing practical demonstrations
To be granted RPL, candidates must provide evidence to an assessor which demonstrates their competence. Evidence requirements vary, depending on the unit(s) of competency. Generally RPL candidates will be asked to provide their assessor with samples of their work, and sometimes the assessor may wish to observe their performance in the workplace.
Persons wishing to seek skills recognition for some or all of the units are invited to contact Training Services Australia for an Application Kit.
National recognition
Training Services Australia recognises qualifications and statements of attainment issued by other Registered Training Organisations under the Australian Qualifications Framework.
Employability skills
This qualification incorporates Employability Skills.
Employability Skills are skills that apply across a variety of jobs and life contexts. They are sometimes referred to as key skills, core skills, life skills, essential skills, key competencies, necessary skills, and transferable skills.
A summary of the Employability Skills developed through this qualification can be downloaded from http://employabilityskills.training.com.au
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