Client and other confidential records are accessible only to Training Services Australia's staff, and all electronic records are protected by appropriate security.

Any requested information pertaining to a trainee's personal record for recording, coaching and developmental purposes will be issued by Training Services Australia to the following:

The trainee themselves
The trainee's employer (where that organisation is paying for the training and assessment services on the trainee's behalf), including but not limited to (at TSA's discretion):
- Human Resource and Training Department personnel
- The trainee's team leader and / or manager

From time to time, samples of evidence produced by trainees may be used for internal assessment moderation / validation. Training Services Australia's personnel will treat all evidence reviewed for this purpose as private and confidential.

From time to time, samples of evidence produced by trainees may be used for external assessment moderation / validation. Training Services Australia will seek permission from the trainee before using their evidence for this purpose.

Information pertaining to the client / trainee (e.g., contact details, training and assessment record, etc) will only be issued to another party with the written consent of the client / trainee (except as required under the Standards for Registered Training Organisations).