1.	The procedure used by TSA for dealing with appeals is specified in the Appeals flow chart. Additional detail is provided below.
2.	All written documentation relating to an appeal shall be filed by the Principal of Training Services Australia, on the "Appeals, Complaints and Grievances" file.
3.	If a candidate is dissatisfied with the assessment process and / or assessment decision, (s)he should in the first instance discuss the decision and options with the Assessor to ascertain and fully understand the reason(s) for the decision, as well as to consider options proposed by the Assessor, such as additional training and / or reassessment.
4.	If the matter is not resolved to the candidate's satisfaction following discussion with the Assessor, then (s)he is to be encouraged (by the Assessor) to express his / her concerns to the Principal of Training Services Australia. If the candidate chooses to meet with the Principal, the Assessor is to brief the Principal at the earliest opportunity (same day unless extenuating circumstances preclude), providing the Principal with all documents relating to the assessment. The Principal is then to arrange a meeting at the earliest opportunity with the candidate, with a view to making every endeavour to resolve the matter to the satisfaction of both parties. If appropriate, the Principal may decide to seek the opinion of another TSA assessor prior to meeting with the candidate.
5.	Upon a mutually satisfactory resolution of the matter, it is recommended that the Principal document the agreement (in writing). The agreement should then be signed by the candidate, the Assessor and the Principal, and filed with the candidate's other assessment documentation.
6.	In the event that the matter remains unresolved to the candidate's satisfaction, (s)he is to be invited to formally appeal in writing, clearly detailing his / her grounds for appeal. The matter will then be referred to an independent Assessor to:
	- Consider all documentation provided; - Request further information where necessary; - Ensure that at all times, the principles of assessment were adhered to; - Prepare a formal report on the appeal; - Prepare formal advice to the candidate; and - Forward the formal advice to the candidate to the Principal of Training Services Australia who will file a copy on the "Appeals, Complaints and Grievances" file and forward a copy to the candidate.
7.	Training Services Australia will pay the fees charged by the independent Assessor for his / her services.
8.	If the appeal is upheld, Training Services Australia will promptly follow the recommendations of the independent Assessor, or if dissatisfied with the result, raise the matter with the State Training Authority and / or the Training Accreditation Council (TAC) for review. In the latter case, the Principal of Training Services Australia will formally advise the candidate (in writing) of the action.
9.	If the appeal is not upheld, Training Services Australia will, where appropriate, counsel the client and / or refer him / her for remedial training and / or initiate another assessment. The candidate may, if still dissatisfied, seek recourse to the State Training Authority and / or TAC. The Principal of Training Services Australia will cooperate fully in any ensuing process and provide the relevant documentation as requested.
10.	The final outcome as set down by the State Training Authority and / or TAC is to be abided to by both parties.
11.	The outcomes of all appeals are to be reviewed by the Principal of Training Services Australia as part of its continuous improvement process, to ensure its policies and procedures, assessment process and assessment tools are revised where necessary.