Diploma of Business (Frontline Management) (BSB51004)
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Total duration: |
Typically delivered over a period of 21 or 22 days (conducted in ten or eleven separate workshops)
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Total cost: |
Rates (per day) are negotiated for workshops facilitated by Training Services Australia on behalf of our clients. These workshops are tailored to meet specific client needs and the fee is determined in the light of the agreed service requirements. |
Delivery method: |
Face-to-face, off-the-job facilitated learning, reinforced by practical, work-based assignments for each module. |
Who should attend? |
The Diploma of Business (Frontline Management) is pitched at those who have responsibility for direct management of staff as well as strategic responsibilities (e.g., planning and managing for the introduction of change in the workplace, developing policies and procedures for work teams, developing health and safety policies, etc).
| Characteristics of Diploma Frontline Manager |
Typical positions |
- Autonomous, works under broad guidance
- Likely to supervise others
- Likely to guide or facilitate teams
- May have responsibility for planning and managing the work of others
- Will be involved in self-directed application of knowledge
- Has substantial depth of knowledge in some areas and a range of skills for work tasks, roles and functions
- Operates in varied or highly specific contexts
- Uses competencies independently for routine and non-routine purposes
- Uses judgement for self and others in planning and using resources, services and processes to achieve outcomes within time constraints
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- Superintendent
- Manager
- Operations Manager
- Mine Manager
- Chief Geologist (or other technical position)
- Departmental Head
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Pre-requisites: |
No qualifications or previous experience are necessary to participate in this program. However, a high level of reading and writing ability is required, as well as good computer skills (consistent with the typical job role requirements of modern frontline managers). |
Access to a practice environment: |
Candidates undertaking the Diploma of Business (Frontline Management) are expected to have access to a work environment in which they are able to practice and apply their frontline management skills. Participants would also benefit from access to a person in the workplace who is able to support and mentor them as they progress through the program.
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Qualification Packaging Rules
To obtain the Diploma of Business (Frontline Management) participants must complete 11 units in accordance with the packaging rules outlined below. |
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| Compulsory units |
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| BSBMGT505A |
Ensure a safe workplace |
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| Other core units |
Seven required |
| BSBFLM501B |
Manage personal work priorities and professional development |
| BSBFLM503B |
Establish effective workplace relationships |
| BSBFLM505B |
Manage operational plan |
| BSBFLM506B |
Manage workplace information systems |
| BSBFLM507B |
Manage quality customer service |
| BSBFLM509B |
Facilitate continuous improvement |
| BSBFLM510B |
Facilitate and capitalise on change and innovation |
| BSBFLM511B |
Develop a workplace learning environment |
| BSBFLM512A |
Ensure team effectiveness |
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| Elective units |
Three required from the list below.
One or both of the units not chosen from the list above may also be included in your selection |
| BSBFLM513A |
Manage budgets and financial plans within the work team |
| BSBFLM514A |
Manage people |
| BSBMGT507A |
Manage environmental performance |
| BSBCMN419A |
Manage projects |
| BSBCMN416A |
Identify risk and apply risk management processes |
| BSBEBUS403A |
Communicate electronically |
| BSBEBUS409A |
Lead and facilitate e-staff |
Assessment methods
Candidates are required to complete a set of assessment tasks for each unit they undertake. Satisfactory completion of all assessment tasks is required before a credential can be awarded. Examples of the evidence typically requested from candidates as part of their assessment tasks include:
- Review of work products produced by the candidate (e.g., plans, checklists, surveys, reports, etc)
- Descriptions of how the candidate has responded to various scenarios in the workplace
- Answers to questions
- Third party reports from candidates' supervisors
- Analysis and review tasks relating to the candidate's own workplace
- Case studies
Credential issued
Participants successfully completing all requirements for a full credential will be issued with a nationally recognised qualification - Diploma of Business (Frontline Management).
Participants completing one or more units of competency, but who are unable or not wishing to complete a full credential, will be issued with a nationally recognised statement of attainment for the unit(s) they successfully complete (e.g. BSBMGT505A Ensure a safe workplace).
Skills recognition
Skills recognition / Recognition of Prior Learning (RPL) is available at a fee of $200 per unit, or $120 per hour, whichever is the greater. Persons wishing to seek skills recognition for some or all of the units are invited to contact Training Services Australia for an application kit.
To be granted skills recognition, candidates must provide evidence to an assessor which demonstrates their competence. Evidence requirements vary, depending on the unit(s) of competency. Generally skills recognition candidates will be asked to provide their assessor with samples of their work, and sometimes the assessor may wish to observe their performance in the workplace.
National recognition
Training Services Australia recognises qualifications and statements of attainment issued by other Registered Training Organisations under the Australian Qualifications Framework
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